An excellent front of house team is one of the best ways to keep your clients happy. As the first thing customers see when entering the salon, they are crucial to creating a great salon-customer relationship. Perhaps most importantly, a friendly front of house team can make all the difference when it comes to re-booking appointments.
SALONGENIUS makes the appointment process as smooth as possible, helping both your customers and your front of house team. Products such as bookingsGENIUS works as your 24-hour online receptionist, so that customers can book appointments at their leisure.
The SALONGENIUS marketing tools let you create tailored promotions for each customer, keeping your customers happy and your appointments flowing.
Making it easy for your customers
If you want to go the extra mile for your customers, suggest they download your personalised salon app via appGENIUS. This will further ease your customers experience with your salon by keeping all your salon information in one place. Know what your customers come into the salon for and give them offers based on their favourite treatments!
In the past, customers calling to cancel bookings because of lateness, forgotten appointments, as well as for directions to the salon been known to take up time, essentially costing you money. By making more of your services digital, you can take some pressure of the front of house team and let them focus on being the friendly face of your salon.
For more information, please call 01202 311826 or book a demo.