With cyber crime on the rise, it’s important to know what measures to take to avoid an attack on your salon. Ian Johnstone, support team manager for SALONGENIUS, explains what procedures you need in place. 

Virus- and ransomware attacks are on the rise, so it’s hugely important to check your security and back-up procedures.

Would you know what to do if you suffered a virus or malware attack which affected your salon data? Here’s a few things you can do to protect your salon or spa from a cyber-attack.

What is cyber crime?

Cyber crime describes any criminal act dealing with computers and networks. Most commonly “hacking” can be a completely automatic process, which changes your computer files after accessing a compromised website or suspicious email attachment.

Even if you have anti-virus software, it’s not impossible for your PC or Mac to get infected.

Five ways to protect your computer:

  1. Don’t open suspicious email attachments (usually zipped files)
  2. Make sure you have a suitable and regular back-up procedure.
  3. Don’t click on links in emails or social media without confirming that they were sent intentionally. No matter who sent them to you.
  4. Always use anti-virus and anti-malware software.
  5. Keep your applications and operating systems up to date.

What can you do if you lose your data?

Make sure you have a back-up routine and consider who is responsible for your back-up and what is your disaster recovery plan. Aim for a solution with multiple restore points, which lets you revert to a previous state in the event of a disaster.

People often confuse a file syncing service, such as OneDrive or Dropbox, as a back-up solution. Unfortunately, these won’t help in the event of an encryption virus as your encrypted files are almost instantly synchronised off-site.

If you have a “Cloud” system, then back-up will most likely be the responsibility of your software supplier. But how will you access your system in the event of an internet outage? And who is backing up your business documents?

If you have an “on-premise” solution, then the data is held in the salon. Internet outages shouldn’t affect your software, but who is responsible for your data back-up?

At SALONGENIUS, we offer an on-premise solution where back-up remains the responsibility of the salon. However, salons can also opt in for our managed back-up service fallbackGENIUS.

What support do you have?

At SALONGENIUS, we offer complete cover in the event of a virus or malware attack, for the duration of our hardware’s warranty period. With a serious infection, such as a ransomware attack, we always recommend a clean reinstall of the PCs operating system.

Salons with hardware support get a loan PC from us while we carry out the repair work – a service you can’t get from your average PC shop.

Ian Johnstone is support team manager for SALONGENIUS and has more than 10 years’ experience working for the company.

Ian Johnstone is support team manager for SALONGENIUS and has more than 10 years’ experience working for the company.